Consulting

How Can We Help?

Transitional Care Services helps healthcare organizations, behavioral health practices, and employers build compliance programs that work in real life, not just on paper. Our consulting is led by Charmaine Nalty, LCSW-C, who brings more than 25 years of executive healthcare leadership and has led organizations through Joint Commission accreditation, Medicaid and Medicare compliance, and EHR implementation.

Compliance Program Development

We help you build the policies, procedures, and oversight structures your organization needs, including behavioral health policy manuals, accreditation readiness, and workplace substance use and drug-free workplace policies.

Billing & Software Setup

Many practices pay for an EHR that can handle billing but never use it that way, because no one ever mapped their workflow. Claims end up being entered by hand on payer websites or in a separate system, and EOBs get tracked outside the EHR. We map your workflow from intake to payment, then set up your EHR so claims go out electronically and EOBs and remittances come back into the same system. That saves staff time and cuts down on missed claims.

AI Compliance & Governance

AI tools are moving into healthcare faster than most policies can keep up. We help organizations adopt AI responsibly with HIPAA-aligned AI use policies, vendor evaluations, risk assessments, staff training, and client consent processes.

DER Training

We train Designated Employer Representatives on DOT drug and alcohol testing procedures, the roles of everyone involved, the differences between DOT agency rules, and the employer’s responsibilities. Training is available by webinar or on site.

Ready-to-Use Compliance Templates

Need a starting point? Our template library includes workplace behavioral health policies, DOT SAP forms, and AI compliance tools such as an AI use policy, a vendor scorecard, and a risk assessment. Every template is built from hands-on experience with these regulations.

Shop Compliance Templates