Privacy

Updated 2/14/25

This Privacy Policy (“Policy”) applies solely to Transitional Care Services and governs how we collect, use, disclose, and protect personal data obtained through our website (https://tcssap.com/) (“Web Site”) and other communication channels, including SMS messaging. 

By using our Web Site or opting in to receive communications (including SMS), you acknowledge and consent to the data practices described in this Policy. We may update this Policy periodically, and any modifications will be reflected in the “Last Updated” date above. 

 

  1. Collection of Your Personal Information
  2. Information You Provide Directly

We may collect personal data that you voluntarily provide, including but not limited to: 

  • Name 
  • Email address 
  • Home and/or work address 
  • Telephone number 
  • Service request details 
  1. Information Automatically Collected

When you visit our Web Site, we may collect technical information such as: 

  • IP address 
  • Browser type 
  • Domain names 
  • Access times 
  • Referring website addresses 

This data is used for analytics, fraud prevention, and service improvements. 

 

  1. Use of Your Personal Information

We use collected information to: 

  • Provide services and customer support 
  • Send important notifications, including appointment reminders and therapy session updates 
  • Improve our services based on feedback 
  • Ensure compliance with legal and regulatory obligations 
  1. No Sale or Unauthorized Sharing of Data

We do not sell, rent, or lease your personal information to third parties.
We may share data with trusted service providers (e.g., mailing, analytics, or IT security services) only for operational purposes. These providers are: 

  • Required to comply with data protection laws 
  • Prohibited from using your data for marketing purposes 
  • Required to sign a Business Associate Agreement (BAA) if handling Protected Health Information (PHI) 

We may also disclose personal information if legally required or if necessary to: 

  • Comply with legal obligations 
  • Protect the rights, property, or safety of Transitional Care Services, clients, or others 

 

 

  1. SMS Terms & Conditions

By opting in to receive SMS messages from Transitional Care Services, you expressly consent to receive text messages related to your mental health services, including but not limited to: 

  • Appointment reminders 
  • Therapy session confirmations and updates 
  • Wellness tips and mental health resources 
  • Important practice announcements 
  1. Consent & Compliance with TCPA
  • By providing your phone number and opting in, you authorize us to send text messages to you. 
  • Consent is not required as a condition of receiving services. 
  • We do not send marketing messages unless explicitly opted into separately. 
  1. Message Frequency & Costs
  • Message frequency varies based on service interactions. 
  • Standard message and data rates may apply based on your mobile carrier. 
  1. Opting Out & Assistance
  • You may opt out at any time by replying STOP to any message. This immediately unsubscribes you from further SMS communications. 
  1. Data Collection for SMS

When you opt into SMS services, we may collect: 

  • Your mobile phone number 
  • Date and time of message interactions 
  • Communication preferences 

We do not sell, share, or distribute SMS-related data for marketing purposes. 

 

  1. Confidentiality & Security (HIPAA Compliance Statement)

We take privacy seriously and implement industry-standard security measures to protect your information, including: 

  • Encrypted servers with restricted access 
  • Secure logins and authentication for internal data access 
  • Limited data retention for SMS communications 
  1. SMS is Not a Secure Method for PHI

While we take precautions, SMS messaging is not fully HIPAA-compliant. Do not share sensitive health information via text. If you have confidential inquiries, please call our office directly. 

 

  1. Opting Out & Data Removal
  • You may opt out of SMS messages at any time by texting STOP. 
  • Once you opt out, we will no longer send SMS communications to your number. 

 

  1. Your Rights & Data Access

Under applicable privacy laws, you have the right to: 

  • Request access to your personal data 
  • Request deletion or correction of inaccurate information 
  • Withdraw consent for SMS communications at any time 
  • File a complaint if you believe your privacy rights have been violated 

To exercise your rights, contact: 

  • Phone: 443-560-0922 

 

  1. Compliance with TCPA, HIPAA, and Privacy Laws

We comply with: 

  • Telephone Consumer Protection Act (TCPA): Ensuring proper consent and opt-out mechanisms for SMS. 
  • HIPAA: Notifying users that SMS is not a secure method for PHI. 
  • CCPA/GDPR (if applicable): Providing users with data access, correction, and deletion rights. 

 

  1. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted at https://tcssap.com/. 

 

  1. Contacting Us

If you have any questions regarding this Policy, please contact us: 

  • Phone: 443-560-0922 

If you believe we have not adhered to this Policy, please contact us immediately. 

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A note to our visitors

This website has updated its privacy policy in compliance with changes to European Union data protection law, for all members globally. We’ve also updated our Privacy Policy to give you more information about your rights and responsibilities with respect to your privacy and personal information. Please read this to review the updates about which cookies we use and what information we collect on our site. By continuing to use this site, you are agreeing to our updated privacy policy.